kh8 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how kh8 collects, uses, and protects your information.
1. Introduction and Scope
This Privacy Policy ("Policy") is issued by the authority operating the kh8 platform ("we", "us", or "kh8") and applies to users ("you", "your", or "user") of the website at https://kh8.cam and its related services ("Platform").
By using our Platform, you are considered to have accepted the terms set out in this Policy. It is your responsibility to read and understand this Policy. If you do not agree with any term in this Policy, please refrain from using our Platform.
As Bangladesh's online entertainment and betting platform, kh8 places the highest importance on your privacy. We keep your information secure using SSL encryption and modern security technology.
2. Information We Collect
We collect various types of information to improve the quality of service for you and to ensure the security of the Platform. The information collected is described below:
2.1 Registration and Identity Information
- Full name (in both Bengali and English formats)
- Date of birth (for age verification — only persons aged 21 or above may use the Platform)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
2.2 Financial and Payment Information
- bKash, Nagad, or Rocket mobile wallet number (for processing transactions)
- Deposit and withdrawal history
- Transaction dates and amounts
Important: We never store your full PIN code, password, or complete wallet credentials.
2.3 Technical and Device Information
- IP address
- Browser type and version
- Device model and operating system
- Cookie and session data
- Platform activity logs (login times, game history, betting information)
2.4 Communication Information
- Live chat conversation logs
- Email correspondence records
- Details of complaints and requests
3. Use of Collected Information
kh8 uses your information only for the following purposes:
- To manage account registration and identity verification
- To process deposit and withdrawal transactions
- To manage bonuses, promotions, and VIP programs
- To ensure Platform security and prevent fraud
- To monitor responsible gaming and provide support
- To provide customer service and support
- To develop the Platform and improve user experience
- To fulfill legal obligations
- To diagnose and resolve technical issues
We never sell, rent, or commercially transfer your personal information to third parties — except in the limited circumstances described in Section 5 below.
4. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the kh8 Platform. Cookies are small data files stored in your browser that improve the functionality of the Platform.
4.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and operate the basic functions of the Platform.
- Functionality Cookies: Used to remember your preferences such as language and display settings.
- Analytics Cookies: Help monitor and improve Platform usage; this information is processed in anonymous form.
- Security Cookies: Used to detect and prevent fraud.
You can control cookies by changing your browser settings. Please note that disabling essential cookies will prevent you from accessing some important features of the Platform.
5. Information Sharing with Third Parties
kh8 may share information with third parties only in limited circumstances and only where necessary:
5.1 Payment Processors
We share the necessary amount of information with mobile banking services such as bKash, Nagad, and Rocket to process transactions. This information sharing is conducted under strict security protocols.
5.2 Technology and Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt may receive limited technical information to operate their games. These partnerships are governed by contractual confidentiality obligations.
5.3 Legal Obligations
In the case of a valid court order, government directive, or legal obligation, we may be required to provide information to the relevant authorities.
5.4 Business Succession
If kh8 undergoes a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify users in advance.
Outside of the limited circumstances above, we do not disclose your information to any third party. In particular, your information is never sold to advertisers or marketing agencies.
6. Information Security Measures
We follow industry-standard technologies and processes to keep your information secure:
While we are committed to ensuring the highest level of security, no digital system is entirely free of risk. You are also asked to play a responsible role in the security of your account — use a strong password and do not share your login details with anyone.
7. Information Retention Period
kh8 retains your information only for as long as it is necessary for legal and business purposes. Specific retention periods are noted below:
7.1 Active Account Information
All registration and profile information is retained for as long as your account remains active.
7.2 Transaction Records
Records of financial transactions may be retained for a set period after account closure in accordance with legal requirements.
7.3 Technical Logs
Server logs and technical data are generally retained for a short period and are deleted on a regular basis.
7.4 After Account Closure
If your account is closed or suspended, we will retain the necessary information for a set period to fulfill legal obligations and prevent fraud. After that period, information will be securely deleted or anonymized.
8. Your Rights
As a user of the kh8 Platform, you have the following rights:
8.1 Right of Access
You may request a copy of the information stored about you at any time.
8.2 Right to Rectification
If any of your information is incorrect, you may contact our support team to have it corrected.
8.3 Right to Erasure
Where there is no legal obligation to retain it, you may request that your personal information be deleted. Please note that some information is legally required to be retained while an account is active.
8.4 Right to Object to Processing
In certain circumstances you may object to the processing of your information. However, this may limit your ability to use the Platform.
8.5 Submitting a Complaint
For any privacy concerns or complaints, you may contact our support team via live chat or by email at: [email protected]
After receiving your request to exercise a right, we will respond within a reasonable time. We will provide the service after verifying your identity.
9. Protection of Minors
The kh8 Platform is strictly for persons aged 21 or above only. We do not knowingly collect or process any personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a person has registered by providing a false age, their account will be closed immediately and the related information will be deleted.
If a parent or guardian believes their child has registered on this Platform, please contact [email protected] immediately.
10. Third-Party Services
The kh8 Platform uses various third-party technology partners to deliver games, including game studios such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt. These partners have their own privacy policies and may collect their own data.
Payment processors such as bKash, Nagad, and Rocket have their own terms of service and privacy policies that apply to their platforms. kh8 is not responsible for the data collection practices of these third parties.
11. Changes to This Policy
kh8 reserves the right to change or update this Privacy Policy at any time. In the event of significant changes, we will notify users in the following ways:
- By displaying a notice on the Platform
- By sending a message to the registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after any changes will indicate that you have accepted the updated policy. It is therefore recommended that you check this page regularly.
12. Contact Us
If you have any questions, concerns or complaints about this privacy policy, please contact us:
- 24/7 live chat support in Bengali — log in to the platform and go to the Support section
- Email: [email protected]
For privacy-related requests, additional information may be required to verify your identity. We will respond to your request as quickly as possible.
This policy is written in Bengali and applies to all services on the kh8 platform. If any part of this policy is translated into another language, the Bengali version shall be considered final.